Fulfillment & Cancellation Policy

1. Overview

Daojie Media International Corp ("Company," "we," "our," or "us") provides a Software-as-a-Service (SaaS) platform on a monthly subscription basis. This policy outlines our fulfillment terms, trial periods, and cancellation process.

2. Trial Periods

We offer the following trial options to new users:

• 14-day free trial – Available for eligible users who wish to explore the full features of our platform.
• 7-day free trial – A shorter trial option for users who prefer a quick assessment before committing.

During the trial period, users have full access to the platform’s features unless otherwise specified. No payment will be charged during the trial period.

3. Subscription & Billing

After the trial period ends, your subscription will automatically convert to a paid monthly plan unless canceled before the trial expires.

The subscription is monthly recurring, and the billing cycle begins on the first paid day after the trial period. Payments are automatically deducted from the payment method provided at signup.

4. Cancellation Policy

We make it easy for clients to cancel at any time.

You may cancel your subscription directly within your account settings or by contacting our support team before your next billing cycle.
• If canceled during the trial period, you will not be charged.
• If canceled after the billing cycle has started, your subscription will remain active until the end of the current billing period. No partial refunds are provided for unused time.

5. Refund Policy

Since we offer a free trial period, we do not provide refunds for monthly subscription payments once billed. If you believe there was a billing error, please contact our support team for review.

6. Account Access After Cancellation

Upon cancellation, you will continue to have access to your account and data until the end of the billing period. After the subscription expires, your access will be restricted, and data may be archived or deleted as per our data retention policy.

For any questions regarding this policy, please contact our support team at [email protected].